You can download this report, but basically it says that outsourcing is on the way up. I might comment on this specific survey in a future post, but here are a couple of interesting observations:
- HRO service delivery is not excellent yet. Much room for improvement exists and HR vendors may not have technology or process to deliver yet. As the industry matures, this should get better.
- Over 50% of respondents thought their HR organization would be reduced in size by at least 15%. This is a large displacement of staff, and I have to assume that administrative functions of HRO are displacing administrative staff and skilled HR professionals are being retained.
- About 70% of organizations allocated less than 5% of the HRO budget to change management.